ClaimNow is a contest management platform. This solution was developed by Red Ant Technology, a Malaysian software development company. What started with one frustrating contest experience by our team member, inspired us to build a better solution for brands to manage consumer promotions.
It started when our teammate participated in a consumer promotion. But his claim got approved only after 3 months. A month later, he received an eWallet PIN via WhatsApp from the brand's team. By then, he had almost forgotton about this promotion contest.
And here comes another plot twist: The PIN had already been redeemed. By someone else.
At this point, he thought he won't even be getting the rewards. But, he decided to contact customer support. They issued him a replacement PIN. Turns out they had too many participants and they lost track of which PIN had already been paid out and which ones haven't.
That experience alone exposed several problems in consumer promotion campaigns:
Submission took a long approval time
Reward fulfiment process was slow
Error in distributing rewards
He casually shared his experience with us. And as a software development company, we saw a problem that technology could solve.
That experience became the starting point for ClaimNow.
Our initial name for this contest management solution was supposed to be different. But the domain has already been taken. Sad, but life and business needs to move on.
So we went back to what we were trying to solve in the first place. This whole point is to make contest's rewards claim easier and faster. And our teammate, was a consumer too. Just like every single one of us. And of course, every single consumer's expectation is to get the rewards right now, if possible.
So we put those two logics together.
So that's how ClaimNow got its name. It may not be the fanciest name, but hey, it represents what our contest management platform sets out to do:
Help brands process high-volume of claims
Reward participants faster and securely
What started with one frustrating contest experience has grown into a platform managing consumer promotions for brands today. Since then, we have processed thousands of claims for multiple campaigns across different industries and reward participants across Malaysia.
With our extensive experience in software development and AI, ClaimNow is built and maintained by our own team. This gives us the flexibility to keep improving the platform as campaign requirements evolve.
We believe technology should reduce work, not complicate it. ClaimNow automates repetitive tasks that can be handled reliably, while leaving room for human review when judgement is needed.
We live by the Silicon Valley saying, "Eat your own dog food". We continue improving ClaimNow based on what happens in real campaigns that we handle and not just what looks impressive to sell.
We are a team you can actually speak to. From setting up your campaign to handling issues along the way, we work closely with your team to make sure you have the support you need.
ClaimNow is developed by the team at Red Ant Technology. See what it's like working with us and explore our current openings.
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Tell us about your next consumer promotion, and our team will reach out to walk you through how ClaimNow can help.
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